Instant answers to your queries regarding orders, shipping, returns, and lens prescriptions.
Express delivery within Riyadh takes 2 to 6 hours for ready items. Shipping to other KSA cities takes 2 to 4 business days, and to GCC countries takes 3 to 6 business days.
Yes, you can exchange or return frames and sunglasses within 7 days of delivery provided they are unused and in original packaging. Custom-cut prescription lenses are non-refundable unless there is a manufacturing defect.
Size numbers are printed on the inner temple arm of your current glasses (e.g. 54-18-140). You can upload a photo of your prescription on the product page or send it via WhatsApp to our optician.
We offer multiple secure payment methods: Mada, Visa, Mastercard, Apple Pay, plus interest-free 4-split installments via Tabby and Tamara.
Yes, all medical lenses come with basic anti-reflective and scratch-resistant coating. You can upgrade to Blue Cut (screen protection) or Transitions (photochromic) using our lens selection wizard.
Once shipped, you receive an SMS and email with courier tracking details. You can also visit our "Track Order" page using your phone or order number.
At LensCode, we guarantee 100% authenticity for all global brands. Every pair arrives with original branded case, cleaning cloth, and manufacturer warranty.
You can easily schedule a slot via the "VIP Home Visit" page or "Free Eye Test" button in the header, choosing your location for our mobile optical clinic.
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